Frequently Asked Questions
General Questions
What products does Ellevior.com offer?
We offer a wide range of stylish and comfortable clothing for men and women, including T-shirts, casual shirts, kurtas, ethnic sets, blazers, suits, jeans, trousers, track pants, shorts, winter wear, and more.
Are Ellevior.com products genuine and high quality?
Yes! We focus on premium fabrics and craftsmanship to ensure you get the best quality and latest fashion trends.
Can I shop on Ellevior.com if I am under 18?
No, our website is intended for customers 18 years and older.
How do I create an account on Ellevior.com?
You can create an account during checkout or by clicking “Sign Up” at the top of the website. Account creation is optional, as guest checkout is also available.
How can I get updates about new arrivals and offers?
You can subscribe to our newsletter or follow us on social media to get the latest updates, offers, and style tips.
Shipping & Delivery
Do you deliver across India?
Yes, we ship within India only using trusted courier partners like Delhivery, Blue Dart, DTDC, Ecom Express, FedEx, and Xpressbees.
How long does order processing take?
Orders are processed within 1–2 business days.
How long does delivery take?
Delivery usually takes 5–7 days after processing.
Is shipping free?
Yes, we offer free shipping for orders above Rs. 600.
Can I track my order?
Absolutely! You will receive tracking information via email and SMS, and you can also check it on our Tracking page.
Payment Related
What payment methods do you accept?
We accept all major payment methods: Credit/Debit Cards, UPI, Net Banking, and Cash on Delivery (COD).
Is there an extra charge for COD orders?
No, COD is free, but COD orders require verification via call before shipping.
Which payment gateway do you use?
All online payments are securely processed through Razorpay.
Returns & Refunds
How do I return a product?
You can request a return within 7 days of delivery. Please make an unboxing video for verification.
Who pays for return shipping?
A fixed fee of Rs. 100 is charged for return shipping, which is paid by the customer.
How are refunds processed and how long does it take?
Refunds are processed to the original payment source (or bank account for COD) within 8–15 business days.